EFT
All About EFT
Member Benefits
Member discounts on select offerings and 10% off on retail items.
Two Guest Passes a month to bring your buddies into Crag X. Guest Passes reset on the calendar month and can’t be used twice for the same person, even if it’s from a different source.
One Newbie Guest Pass to bring a NEW climber to the gym! One per DAY and first timers can only use a Newbie Guest Pass once.
Members are allowed to take care of two non-belayers at a time instead of the normal one to one ratios (Non-belayers must be 18 years or older).
Need to make a change to your membership? Head to the Crag X Portal.
A Few Things you Should Know
CHARGES
Your credit card will be charged starting the day you begin your membership. New EFT members are subject to a three-month minimum, after which point you can cancel any time.
If you miss too many payments, your EFT membership will be terminated and you won’t be able to climb until you clear your account with us.
If you rented a locker from us, $10 extra per month will be charged to your account. We will continue to charge the account until you return the locker key to us. Lost keys will result in a $40 replacement charge.
CANCELLATION
All cancellations or freezes must be submitted through your online portal.
Memberships are not on contract; you can cancel at anytime after three months.
Locker renters will continue to be charged for their locker until the locker has been cleared of its contents and the key has been returned to a Crag X staff.
FREEZES
A benefit of the EFT Membership is the ability to freeze a membership without a doctor’s note. You may freeze your membership for any reason and restart at any point. Like cancellations, freeze requests must be submitted through your online profile and will begin once the change is applied. Membership freezes can continue for as long as you would like. You will be charged $8 per month while your membership is on hold. You can continue to hold a locker during a membership freeze: the full locker charge will be applied each month unless you clean it out and return your key.
The way a freeze works is not super obvious, but it is done automatically by our Redpoint system. These are the important bits:
On the next billing date, you will be charged the Freeze Fee. You will be charged the Freeze Fee for every month you are frozen.
While you are frozen, you can come climbing but only as a regular day pass climber. If you have punches, you can use those. Frozen EFT members can also use Guest Passes.
Every billing cycle, you will be charged the freeze fee until you unfreeze your account.
Medical Freezes:
If you are unable to climb because of medical reasons, you may request a medical freeze with a $0 charge. Please email desk@cragx.ca with a medical note to inform us of your medical freeze. Need to freeze for an unexpected personal circumstance that isn’t necessarily medical? Let us know your situation and we’ll try to work it out with you.
Unfreezing:
When you are ready to come back, come into the gym and we will unfreeze you.
The computer calculates how many days until the next billing date and then calculates what you owe for that portion of the month after your return. That will be billed to you straight away.
You will return to regular billing during the next billing cycle.
While frozen, you will not have the ability to offer Guest Passes.
Still not sure how it works? Here’s an example of an member who sets up their EFT membership, undergoes a freeze, then unfreezes and returns to their membership:
They start their EFT on Oct 15 and they are billed for their first month of EFT on the same day.
Next month they are billed on the 15th of November for their monthly EFT.
They freeze before their monthly charge on December 15 and get charged the $8 freeze fee for December instead of their monthly fee.
They unfreeze in early January and get charged the prorated dues from that period (i.e. January 2 - January 14), then return to regular billing on January 15th.
Makes sense? No worries if not; it’s a bit complicated. Give us a call at 250-383-4628 and we'll walk you through it.
LOCKER RENTALS
Locker rentals are available to EFT and annual pass holders. It costs $10 a month for a locker in one of the change rooms with just enough space to keep your harness, chalk bag, and smelly shoes away from your co-workers or out of your bag.
For EFT members $10 is charged in addition to monthly dues, including while your pass is frozen. If you’re taking a 3 month or more hiatus we ask that you clean out your locker, return the key and we’ll take the locker charge off your account and put you on the waitlist if you want to get a locker when your back.
If you lose your key there is a $40 replacement fee.
SLIDING SCALE MEMBERSHIP
Financial situation not allow you to take an EFT membership? Find out about our Sliding Scale Membership.